The right choice changes everything.
We know you have many options for payment processing, but we’re special. We are your one-stop shop for all your payment needs, and we are dedicated to the personalized relationships we form with our merchants.
Client Advocacy
PCI Compliance
Merchant Education
In-Person Support
Our in-house operations.
We are the only payment processing company in the United States with an operations team that is fully in-house and in-person. Our operations team includes our merchant services representatives, client success representatives, technical support team, underwriting operatives, risk department, and software development team.
Merchant Services
Our merchants have full access to our comprehensive merchant services support teams. They are available with extended hours to answer calls in under a minute and same-day emails. We take pride in our world-class customer service, and our team is at your fingertips to serve you with any need.
Technical Support
Our in-house technical support team performs inventory control and ensures our terminal warehouse is fully stocked. When we receive a merchant account order, they will create account-specific files to download onto our payment terminals. Then, terminals are shipped or hand delivered to our merchants depending on your preference.
Risk Department
Convenient transactions anywhere. ECS is proud to offer our made for purpose terminals that you can take to your customers for transactional ease.
Client Success
Our merchant success team is the main point of contact for our merchants. They ensure merchants are set up correctly and assist them with access to online gateways, processing transactions, or questions and/or help with physical terminals.
“We’ve stuck with ECS because they perform for us, and when we call, we get them on the phone.”
Seaside Growers Nursery
“It’s made a huge difference, not just because of the technology that we have in store, but also online.”
La Tienda Thrift Store
“We have been with ECS Payments for in excess of a decade. The primary driver in the past was the customer service, but the primary driver now is the cost.”
Plant Depot Nursery & Gifts
“Every individual that I’ve ever worked with within ECS Payments is there for me…and they’re going to assist me in any way I need.”
Uncorked Wine Bar & Boutique
We’re dedicated to your success.
Whether you are a merchant in a high-risk industry looking to set up a new payment processing account or an established low-risk merchant in need of a more reliable solution, we have the tools, resources, and extensive customer support you need to grow your business.
Once you are approved and ready to start transacting with our state-of-the-art payment solutions, one of our highly knowledgeable merchant relations specialists will immediately welcome you. We ensure that your account is set up to your liking, and that you understand how to use your terminal(s) and/or gateway. In addition, you will receive detailed access to your exclusive reporting portal.
